PRIVACY AND GDPR

In line with the new European Data Protection Regulation (GDPR), which became effective as of the 25th May 2018, our Privacy Policy has changed.

​We would like to reassure you that we do care about your privacy. As such:

• We do not share or allow access to your information by 3rd parties, except where required by law or business activities conducted directly with you.

• Your information will only be used in the normal conduct of our business activities, therefore reducing your data footprint and risk of exposure.

• We actively protect your data against active threats and malicious attempts of access.

• We only hold the absolutely necessary personal information (stricter than GDPR regulations) required to contact you in the conduct of our regular business activities.

Cookies

Our website use Cookies. These are nothing more than a simple text file. They are not executable programs, and consequently it is impossible for a cookie to contain a virus, or any other application. Cookies are also very small, and you run no risk of filling your hard drive with too many cookies.

Device

We also collect certain data automatically from your visit to our website or use our services. This may include (but is not limited to) some or all of the following: How you connect to the internet (including IP address), how you engage with our site, screen resolution, browser data stored on your device (such as cookies), information about the device software you are using such as internet browser and location data (city, region of the IP address you used when accessing our services).

How we use your information

We use your personal information in lots of ways to make our products and services as effective as possible.

To enable you to access our website and use our services

To accept you as a new or returning customer and to continue to provide you with our products and services

To process payments and collect arrears

To provide and improve customer support

Complaint and dispute resolution

Whilst we will try to make sure that you are happy with the products and services we provide and do not feel the need to complain, if you do complain to us, we will use the information we have about you to help us manage your complaint.

To comply with the law

Like any other business, we are required to comply with many laws and regulations. We will, where necessary, use your personal data to the extent required to enable us to comply with 

Reporting and analytical purposes

To provide management information and information to improve our services.

Tracking activity

To help us to improve our services.

To maintain our records and other administrative purpose

Complaint and dispute resolution

We will need to use customer data when looking into queries and complaints.

To improve data accuracy and completeness

Email tracking

We do not use email tracking

Who we share your personal information with

We do not share your personal information with anyone, unless you ask us to refer you to someone to help you with a specific project requirement.

Suppliers

We use a number of service providers to support our business in order to provide services to us and/or to you on our behalf.

Your rights to how we use your personal information

It is important that you understand your rights in relation to your personal information and how you can contact us if you have questions or concerns.

If you are unhappy with any aspect of how we handle your personal information you also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates handling of personal information in the UK. You can contact them by:  https://ico.org.uk/ or 0303 123 1113 or Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

You also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform. This is a web-based platform that is designed to help consumers who have bought goods or services online to deal with issues arising from their purchase.

How we keep your personal information secure

Online privacy and security is the most important aspect of any customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure.

We restrict access to your personal data to those employees, who need to know that information to provide products or services to you. 

How long we keep your personal information for

We’ll keep your personal information for as long as we need it to provide the services you require. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. 

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Changes to this Privacy Policy

We can update this Privacy Policy at any time and ideally you should check it regularly for updates. We won’t alert you to every little change, but if there are any really important changes to the Policy or how we use your information we’ll let you know and where appropriate ask for your consent.